Electronic commerce, commonly known as E-commerce or eCommerce, is trading in products or services using computer networks, such as the Internet. A type of business model, or segment of a larger business model, that enables a firm or individual to conduct business over an electronic network, typically the internet. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Modern electronic commerce typically uses the World Wide Web for at least one part of the transaction’s life cycle, although it may also use other technologies such as e-mail.

E-commerce businesses may employ some or all of the following:

  • Online shopping web si
    tes for retail sales direct to consumers
  • Providing or participating in online marketplaces, which process third-party business-to- consumer or consumer-to-consumer sales.
  • Business-to-business buying and selling.
  • Gathering and using demographic data through web contacts and social media.
  • Business-to-business electronic data interchange
  • Marketing to prospective and established customers by e-mail or fax (for example, with newsletters)
  • Engaging in retail for launching new products and services
E-commerce1
E-commerce1
E-commerce1

Automated Online Assistant


An automated online assistant is a program that uses artificial intelligence to provide customer service or other assistance on a website. Such an assistant may basically consist of a dialog system, an avatar, as well an expert system to provide specific expertise to the user.

Automated online assistants have the ability to provide customer service during 24 hours a day and 7 days a week, and may, at least, be a complement to customer service by humans. One report estimated that an automated online assistant produced a 30% decrease in the work-load for a human-provided call Centre.

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